1. Scope

This policy applies to all digital platforms operated by Proto Energy, including websites ( www.protoenergy.com,www.pro.co.ke,www.otogas.protoenergy.com), mobile apps, and related online tools or services.

2. Information We Collect

• Personal Information: Name, phone number, email, address, etc.
• Account Data: Login credentials, account preferences, profile details.
• Usage Data: Browser type, device information, pages visited, app activity.
• Transaction Information: Purchases, wallet top-ups, orders, fuel usage (if applicable).
• Location Data: Only with explicit permission from the user.

3. How We Use Your Information

• To provide and improve our services and customer experience
• To manage accounts, subscriptions, and transactions
• To send service updates, notifications, or marketing messages
• To comply with legal obligations and protect platform integrity

4. Sharing and Disclosure

Proto Energy does not sell your personal information. We may share your data:

• With trusted third-party providers (e.g., payment processors, hosting partners)
• With regulatory bodies or law enforcement when legally required
• With subsidiaries or affiliates for business operations

5. Data Security

We implement industry-standard technical and organizational measures such as HTTPS encryption, secure data storage, and role-based access control to protect your data.

6. Cookies and Tracking

Our websites may use cookies and similar technologies to improve functionality and analyze user behavior. You may choose to disable cookies in your browser settings.

7. Your Rights

• Access or update your personal information
• Request data deletion (subject to retention requirements) or use click on this link to Deactivate Account
• Opt out of marketing communications

To make a request, contact us at Email: Info@protoenergy.com

8. Data Retention

We retain personal data only as long as necessary to fulfill our service obligations, legal requirements, or internal business operations.

9. Children's Privacy

Our platforms are not intended for individuals under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have any questions about this policy or how your data is handled, please contact us:
Proto Energy Limited
Email: Info@protoenergy.com
Phone: 0800 723 666